How FreshySites Support Works
Once your website is launched, FreshySites provides one full hour of complimentary support. No questions asked! The specifics?
Requests Under 1 Hour
FreshySites is happy to provide 15 minutes of free support per month to help with any small changes. Any request(s) that go over 15 minutes but are under 1 hour will be subject to our standard hourly rate of $125/hr and billed along with your monthly recurring payments.
Billable requests include but are not limited to - Requested updates, instructions, and in-depth questions.
Requests Over 1 Hour
For requests that exceed 1 hour, FreshySites will always reach out and provide a formal scope to be approved by you and your team before moving forward. Once approved, FreshySites will generate and send along an invoice and upon payment, your project will be started!
Did you really enjoy working with FreshySites during the build process and are looking to have us continue working with you on regular updates to your website? Contact us today and we can discuss a formal monthly retainer option based on your needs!
Under Terms Section 3. General Conditions -
3.7) All Technical Support and Support Services that exceed a total of 15 minutes within a 30 day period are subject to our standard hourly rate which will be billed along with your monthly recurring payments.