Support Terms

How FreshySites Support Works

Once your website is launched, FreshySites provides one full hour of complimentary support. No questions asked! The specifics?

Requests Under 1 Hour

Need help with a quick adjustment? FreshySites is happy to provide free support to help with any small edits needed for your website! This includes everything from text updates, photo adjustments, and form changes! Fill out the form or email the support team directly

Requests Over 1 Hour

Have a larger project or new functionality you’d like to add to your website now that it is live? No problem, we can help with that too! We will start by working together to understand your needs and then move forward with putting together a formal scope. Once approved, your project will be started!

Monthly Retainer

Did you really enjoy working with FreshySites during the build process and are looking to have us continue working with you on regular updates to your website? Contact us today and we can discuss a formal monthly retainer option based on your needs!

Support Response Time

Our team is dedicated to helping you as quickly as we can! Response time can vary on the requested issue, edit and/or instruction needed. If there is an urgent issue, please feel free to call the main office. 

Have Questions?

Reach out to or visit our Support page on FreshySites!