How to Update Form Customer Confirmations

Confirmation Message Options

See options below for two of the basic setups. Support is happy to help make these adjustments for your forms!

Option 1: Default Message

The normal setup for forms includes a confirmation message that shows when a form has successfully been submitted. Typically along the lines of "Thank You for reaching out! We will be in touch shortly."

How to Edit the Default Message

1
Login
2
Go to ' Forms'
3
Hover over the Form you wish to edit

- Hover over ' Settings'

- Select ' Confirmations'

4
Click on the ' Default Confirmation' to edit
5
Edit the message
6
Save the confirmation by selecting the blue button at the bottom.

Option 2: Confirmation Page Setup / Redirect

Custom page to display a "Thank You" message and or other content.

How to Set Up Confirmation Message Page

1

Go to ' Forms' > Hover over the Form you wish to edit and select 'Settings' > and then 'Confirmations'

2

Click on the ' Default Confirmation' to edit

3
Change the 'Confirmation Type' to ' Page' or ' Redirect'
4A
Page: Follow the instructions in these articles to help create the new page - How to Add a New Page / DIVI Basics. In Form options, select the page from the dropdown.
4B
Redirect: Enter in URL for the redirect. 
5
Save the confirmation by selecting the blue button at the bottom.

Want Custom Customer Confirmation Emails?

Support is happy to create a custom email(s) that send to the customer after successful form submission. Often used for "receipts" and or "confirmation of purchase" emails. 

Need Help?

Reach out to support via email - We're happy to help!