How to Clear Browser Cache

Force Refresh: Desktop

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

Press “Ctrl +Shift + R” (PC)
Press “Command + Shift + R” (Mac)

Force Refresh: Mobile

iPhone: Go to “Settings” > Go to Safari > Scroll to find “Clear all history and web data” > Clear!
Android: Go to the Chrome App > Tap More Settings > Under advance – Tap Privacy > Clear all browsing data!

More Troubleshooting

If you are still having trouble, here are a few more things you can try:

  • Upgrade your browser and Flash Player to the latest version available.
  • Check your firewall or anti-virus software settings if you have any – Any updates can reset settings.
  • Try an alternate browser (Chrome, Safari, FireFox etc.) If it works, then the issue is with the browser settings.
  • Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
  • Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.

Supported Browsers

Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you keep your browser up to date.

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