How to Clear Browser Cache
The 'cache', refers to a place where data is stored temporarily. On the web, this enables faster rendering and shorter loading times. The browser doesn't have to download the site's data at each visit but gets the required files from the cache from a previous viewing.
Force Refresh: Desktop
Refreshing will cause the browser to re-check with the server to make sure it has the latest copy of the web page and load the most recent version. Keyboard shortcuts below.
PC: Press Ctrl +Shift + R
MAC: Press Command + Shift + R
Force Refresh: Mobile
iPhone: Go to 'Settings' > Go to 'Safari' > Click 'Clear all history and web data' > Clear!
Android: Go to the Chrome App > 'More Settings' > 'Advance' - Click 'Privacy' > Clear all browsing data!
More Browser Troubleshooting
If you are still having trouble, try the following:
Upgrade your browser and Flash Player to the latest version available.
Check your firewall or anti-virus software settings if you have any – Any updates can reset settings.
Try an alternate browser (Chrome, Safari, FireFox etc.) If it works, then the issue is with the first browser's settings.
Try an alternate computer in the same location. If another computer works, then the issue is the computer settings on the first one.
Try an alternate location that has a different Internet Service Provider/Network. If it works, the issue is with your local network.
Some browser, display, and caching issues may be caused by the browser itself. For optimal viewing and security, we recommend that you keep your browser up to date.